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Terms & Conditions

Welcome to the WiseOwlOnline web site ("Web Site"). This document contains the Terms and Conditions that govern your use of the Web Site. These Terms and Conditions describe your rights and responsibilities and what you can expect from WiseOwlOnline. Please take a few minutes to review these Terms and Conditions. Your use of the Web Site constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use the Web Site.
WiseOwlOnline reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. By continuing to use the Web Site, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.
Placing Orders Through The Web Site
You must be at least 18 years old to place any orders with WiseOwlOnline. By using the Web Site you acknowledge that you are at least 18 years old.
By purchasing any goods through the Web Site, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions. Information contained on the Web Site constitutes an invitation to treat. No information on the Web Site constitutes an offer by us to sell any goods. WiseOwlOnline reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment / electronic delivery of the goods you have ordered. If we are unable to process or accept your order after payment is received we will contact you by email or telephone.
Sale of Goods & Delivery
Many of the products can be delivered electronically to your email address. All such products are marked "Downloadable" in the catalogue. Please make sure the email address you provide is accurate. Delivery is guaranteed within 24 hours of payment capture.
Postal items (Books / DVD / CD) are dispatched from the nearest warehouse (London / Los Angeles / Melbourne) within 24 hours of payment capture. If for any reason there is a variation to this standard you will be notified by email as to the amended date of delivery.
Although every effort is made to ship your order immediately upon payment, estimated ship times may change due to changes in supply or circumstances beyond our control. If your order has not arrived after the estimated delivery time on your receipt, please contact us.
Unless otherwise agreed by us, we will deliver your product/s to the address indicated on your order confirmation. We will use our reasonable efforts to deliver your product/s to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all product/s will pass to you on delivery.
Customs, Duties &Taxes
You are responsible for ensuring that the goods the subject of your order can be lawfully imported to the destination country. You are the importer of record and must comply with all laws and regulations of the destination country. You are responsible for the payment of any customs / duty costs (which may be in addition to the stated purchase price for such goods on the web site).
Copyright / Trademark Information
This entire Web Site, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright of WiseOwlOnline. The WiseOwlOnline trade mark and logo are trade marks of WiseOwlOnline. All other trade marks are the property of their respective owners, who are not associated with WiseOwlOnline. Permission to use documents delivered from the Web Site and/or server and related graphics is restricted. The name of WiseOwlOnline or any of the above trademarks or logos may not be used without WiseOwlOnline's specific, written prior permission. The information contained on the Web Site is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors.
Correction of Errors & Inaccuracies; Limitations on Quantity
Whilst WiseOwlOnline makes every reasonable effort to present accurate information on the Web Site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may relate to product description, pricing and availability. If, for example, the price or description of a product offered for sale on the Web Site is incorrect due to a technical or administrative error, any agreement arising from any acceptance of such offer will, in WiseOwlOnline's discretion, be void. We also reserve the right to limit quantities (including after you have submitted your order and/or made payment). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.
Indemnification
You agree to indemnify and hold WiseOwlOnline and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or liability arises out of, in connection with or in respect of your use of the Web Site, any breach by you of these Terms and Conditions and/or any goods purchased by you from WiseOwlOnline.
Limitation of Liability
In no event shall WiseOwlOnline or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, WiseOwlOnline's liability is limited to an amount equal to the purchase price of the relevant good(s).
To the extent permitted by applicable laws, WiseOwlOnline does not accept any liability for:
# any damage or injury of any nature caused by the use or misuse of products purchased from WiseOwlOnline;
# errors, mistakes or inaccuracies on the web site;
# you acting, or failing to act, on any information contained on or referred to on the web site and/or any linked website;
# any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
# any interruption or cessation of transmission to or from the Web Site; and/or
# any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the web site by any third party.
Miscellaneous
These Terms and Conditions are legally binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the law. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of WiseOwlOnline. These Terms and Conditions (including all of the policies and other agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by WiseOwlOnline in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severed from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.
Statutory Conditions & Warranties
Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties.
Submissions
We welcome your comments regarding the web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to WiseOwlOnline shall be and remain the exclusive property of WiseOwlOnline. Your submission of any such comments shall constitute an assignment to WiseOwlOnline of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. WiseOwlOnline will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Communication from WiseOwlOnline
We reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Our communications will contain a clear link to Unsubscribe. Once you have unsubscribed we will remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
Your Data - Use & Protection
By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. If you so indicate on the appropriate section of your order form, by placing your order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other WiseOwlOnline products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other WiseOwlOnline products, you should indicate your non-agreement on the appropriate section of your order form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.
Credit Card Fraud
Whilst we employ Secure Sockets Layer (SSL) technology software for transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.